# Terms and Conditions Version: 0.2-review Last updated: 2026-10-07 Effective date: [Approved effective date — to be confirmed] REVIEW DRAFT — NOT A FINAL POLICY. Unconfirmed placeholders require completion before public launch. ## 1. Seller identity and contact details The Kisan Farm is the application trading name. Legal seller: [Legal seller / owner name — to be confirmed]. Legal structure: [Legal structure — to be confirmed]. Business address: [Complete business address — to be confirmed]. Registration disclosures: [Applicable registration disclosures — to be confirmed]. Use Business and Grievance Contacts for confirmed support and grievance details. Website: https://thekisanfarm.com. ## 2. Scope and related policies These terms govern use of our website and purchases of fresh produce offered by us. The Cancellation, Refund and Return Policy /legal/refunds and Shipping and Delivery Policy /legal/shipping, made available before purchase, supplement the relevant clauses. Our Privacy Policy /legal/privacy and Cookie and Browser Storage Policy /legal/cookies separately explain information handling. Mandatory law prevails. An order-specific commitment expressly agreed with you prevails over a general term for that order. Related policies add detail but do not reduce the consumer protections in these terms. Contact us about any inconsistency before purchase; no inconsistency removes your statutory rights. ## 3. How you accept these terms These review drafts are available before registration and checkout. This release adds notices and links, but does not implement a backend record of policy acceptance/version or purpose-specific consent. Reading the notices, using Google sign-in or ticking “I have paid” is not blanket consent to marketing or unrelated data use. Final contractual acceptance wording and evidence must be approved and implemented before issuing binding final terms. ## 4. Eligibility and account information Age/eligibility policy: [Approved age eligibility and controls — to be confirmed]. Provide accurate account, delivery and contact details; use a payment method you are authorised to use. An adult ordering for another recipient should have authority to provide their details. Do not impersonate others or submit false payment information. ## 5. Account security and communications Keep passwords, verification codes and account access secure. Contact [Working support email — to be confirmed] promptly if you suspect unauthorised access. We will investigate reported misuse; use of an account does not automatically make you responsible for every disputed transaction irrespective of the circumstances or applicable law. Google sign-in may be offered as an authentication option. Order and verification messages are service communications. Promotional messages, if introduced, will have their own applicable permission and opt-out arrangements. Account closure requests can be sent to [Working privacy email — to be confirmed]. Closure does not cancel accepted orders, extinguish valid refunds or replace a request to erase personal information. Retention and privacy requests are explained in the Privacy Policy. ## 6. Fresh produce, descriptions and availability The website currently offers fresh pomegranates [Current product range — to be confirmed]. Each product listing must state the actual selling unit, quantity or net weight, price, relevant product characteristics and any applicable storage or handling information. Natural variations in fruit size, colour and taste can occur. This does not excuse spoiled, unsafe, materially misdescribed or short-supplied goods. Images illustrate products unless a listing expressly states otherwise; delivered goods must still match the agreed description. Availability depends on stock, harvest and delivery capacity. Adding an item to a cart does not guarantee stock or delivery. Any temporary reservation and its expiry must be disclosed at checkout. If goods become unavailable, we will contact you and apply sections 8, 11 and 13. We will not materially substitute a product, quantity or delivery commitment without your agreement. No recurring subscription or payment arises merely because the website uses subscription-related wording. Any subscription introduced later must have separate, clearly disclosed terms and affirmative enrolment. ## 7. Prices, quantities and charges Products are currently sold in whole kilograms, with the order quantity, current price, configured delivery charge and total shown before payment in INR. Minimum/maximum quantities and daily limits are enforced by application configuration. Do not rely on sample chat prices; review your actual checkout total. Tax/registration treatment for final publication: [Verified tax display / GST status — to be confirmed]. Optional charges require agreement. Material pricing or description errors must be explained; changes to an accepted order require agreement and lawful handling. Approved promotions or discount rules: [Approved promotion rules, if offered — to be confirmed]. ## 8. Order submission and contract formation The application creates an order number when the order-linked UPI payment is initiated. “I have paid” changes payment status to awaiting verification; it does not prove bank receipt. Administrator approval sets payment status to Paid and order status to Confirmed; this is the current dashboard confirmation event. No automatic order-acceptance email or invoice email is implemented. Final legal contract-formation rule, invoice/receipt process and acceptance evidence: [Approved acceptance event, evidence and invoice process — to be confirmed]. Review items, address, recipient contact, delivery window and total before initiating payment. Changes to an existing order require an agreed arrangement through confirmed support; editing a profile does not edit an order snapshot. ## 9. UPI payment and manual verification Checkout provides an order-specific UPI link/QR with the order amount and reference. Check the payee and amount in your UPI app before approving a transfer. Some UPI apps may allow edits to prefilled amounts; the site cannot enforce a bank-app amount lock or automatically confirm settlement. Checkout/payment links currently expire after 15 minutes; the screen shows their actual expiry. Reporting payment while the link is active puts the order into Awaiting verification. Administrator review is manual. Review hours/target: [Payment review target and operating hours — to be confirmed]. Do not pay again simply because review is pending. Never provide a UPI PIN, bank password or bank OTP to the farm. ## 10. Delivery areas, scheduling and receipt Delivery is limited to the configured Greater Bengaluru boundary. Monday–Friday reservations join that Saturday/Sunday batch; Saturday/Sunday reservations remain open for the following weekend. The cutoff is Saturday 00:00 Asia/Kolkata. The stored order window is displayed in checkout and your account; existing order dates do not roll forward with the calendar. No self-selected time slot, express delivery or live courier tracking is implemented. Holidays/capacity exceptions: [Holiday/capacity exceptions and preparation timing — to be confirmed]. Delivery operator/handover arrangements: [Delivery team / logistics provider — to be confirmed] / [Delivery handover and receipt evidence — to be confirmed]. Agreed changes and valid late/non-delivery remedies must be handled fairly; an administrative Delivered label alone is not proof of receipt. ## 11. Cancellations and order changes Approved cancellation cutoff, stage rules and fees: [Approved cancellation cutoff, charges and order changes — to be confirmed]. Customers have no self-service cancellation control in the current website; requests require the confirmed support route. Administrators can cancel unpaid orders, but cancelling a record or rejecting a payment does not return money. Paid-order cancellation requires separate refund reconciliation. Any fee must be disclosed, lawful and not used to deny a remedy for seller failure. Customer account restriction does not remove valid complaint, cancellation or refund rights. ## 12. Fresh-produce problems, returns and remedies Report unsafe, spoiled, damaged, wrong, missing, materially misdescribed or short-supplied goods through confirmed support. Do not consume fruit reasonably suspected to be unsafe. Provide the order ID, issue and helpful photos where available; an unboxing video is not an absolute condition of a valid claim. Visible-issue reporting target: [Approved visible-issue reporting target — to be confirmed]. Later or hidden defects must be assessed on their circumstances; a target is not an automatic waiver. Approved change-of-mind return rule and safe return/disposal arrangements: [Approved change-of-mind / collection / replacement rules — to be confirmed]. Natural variation does not excuse defective or materially misdescribed goods. ## 13. Refund method, timing and tracking No automatic refund transfer or customer refund-tracking dashboard is implemented. Refund entitlement, reconciliation and an actual bank/UPI repayment are separate from order status changes. Approved refund method, initiation/credit targets and escalation: [Refund method, initiation/credit timings and escalation — to be confirmed]. Where money is legally due, do not replace it with compulsory store credit. Whole-order non-fulfilment caused by the seller includes amounts required by law, including relevant order charges. Partial refund calculation: [Partial refund and delivery-fee allocation rules — to be confirmed]. Any repayment channel must verify the entitled payer without requesting payment passwords, bank OTPs or a fee to release money. ## 14. Fair use of the website Use the service lawfully. Do not impersonate others, submit fabricated claims or payment evidence, interfere with security, distribute malicious software, access another person’s account or records, or disrupt ordering and delivery systems. This clause does not restrict genuine complaints, lawful reviews or the exercise of consumer rights. ## 15. Website content and intellectual property Website content is owned by us or used under the rights of its respective owners. You may use the website and retain order documents for your own lawful shopping and records. Other reproduction or commercial exploitation requires permission unless permitted by law or an applicable licence. Third-party trademarks, fonts, software and other materials remain subject to their owners’ rights and applicable licences. These terms do not claim exclusive ownership of every asset or override open-source permissions. Reporting a concern: [Ip / support contact — to be confirmed]. ## 16. Privacy and external services Our Privacy Policy explains personal-information handling and request channels; the Cookie and Browser Storage Policy explains browser storage. Acceptance of these terms is separate from any consent required for optional tracking or promotional messages. Banks, UPI applications and Google may have separate terms for their services. Their involvement does not remove our responsibilities as seller for orders, delivery, lawful refunds or the providers we engage. External social-media or support links should be used only where identified as active; a demonstration does not create an order. ## 17. Service availability and account restrictions We may maintain, update or temporarily interrupt the website. We do not guarantee continuous technical availability, but will provide an alternative contact for accepted orders, payments, complaints and refunds when reasonably needed. We may restrict an account for a genuine security concern, fraud or material breach, using a proportionate response. We will normally explain the reason and allow a response, unless that would compromise security or violate law. Contact [Working support email — to be confirmed] to request review. An account restriction does not authorise us to keep money for goods not supplied or remove accrued rights. If the service is permanently discontinued, we will notify affected customers and address outstanding orders, funds and complaints consistently with applicable law. Account closure and data retention remain separate matters. ## 18. Responsibilities and protection of legal rights We remain responsible for obligations imposed on us by law and for the commitments we make for accepted orders. Nothing in these terms excludes non-excludable consumer, product-safety, refund or other statutory rights, or liability for fraud, deliberate wrongdoing or harm for which liability cannot lawfully be excluded. Liability and available compensation will be determined under applicable law and the circumstances of the claim. Fresh-produce return restrictions and references to external services do not remove our legal obligations. Customers remain responsible for losses attributable to their own conduct only to the extent established by the circumstances and law. ## 19. Events outside reasonable control Severe weather, natural disasters, government restrictions or comparable events may affect fulfilment. If such an event materially affects an order, we will notify you, take reasonable steps to limit its effect and discuss rescheduling or cancellation. An event outside reasonable control does not automatically permit retention of money for an order that will not be supplied. Refunds, late-delivery exceptions and other consequences will be handled as permitted by law. Ordinary stock shortages or technical errors are not automatically treated as such events. ## 20. Changes to these terms We may update these terms for future use or purchases, publishing the effective date and version at /legal/terms. The terms and order details agreed when an order was accepted govern that order unless you agree to a lawful change. We will provide additional notice or seek fresh acceptance where required. A later website update does not retrospectively remove a refund or other accrued right. ## 21. Governing law and disputes Indian law governs these terms. You may first contact our Grievance Officer for assistance, but doing so is not a mandatory barrier to approaching a competent consumer commission, regulator or court. Jurisdiction is determined by applicable law; we do not require consumers to use only a seller-selected location or waive statutory remedies. If a provision is held unenforceable, the remaining provisions continue only to the extent lawful and workable. Failure to enforce a provision on one occasion is not a general waiver. No part of this clause validates an otherwise unfair or unlawful term. ## 22. Customer support and complaints Customer support: [Working support email — to be confirmed] / [Working support phone — to be confirmed]. Grievance Officer: [Grievance Officer name and designation — to be confirmed] / [Working grievance email — to be confirmed]. Consumer complaint acknowledgement/redress commitments from the supplied draft are 48 hours and one month respectively, where applicable; the responsible process and channels still need confirmation. These are not refund-credit promises or business-day extensions. Internal support is not a prerequisite to a lawful external remedy. The National Consumer Helpline at https://consumerhelpline.gov.in is a government channel, separate from the farm. Request tracking and escalation: [Complaint tracking, appointment and escalation procedure — to be confirmed].