Business and Grievance Contacts

The application trading name is The Kisan Farm. Legal seller: [Legal seller / owner name — to be confirmed]. Legal structure: [Legal structure — to be confirmed]. Principal business address: [Complete business address — to be confirmed]. Registered/correspondence address and branches: [Registered/correspondence addresses and branches — to be confirmed]. Official website: https://thekisanfarm.com (opens a new tab)

Applicable business, food/FSSAI, tax/GST and company/LLP registration disclosures: [Applicable registration disclosures — to be confirmed]. Publish only verified, applicable details; a pending application is not an issued licence. Tax treatment must be reviewed separately: [Verified tax display / GST status — to be confirmed].

General, delivery and payment support: [Working support email — to be confirmed] / [Working support phone — to be confirmed]. Privacy, correction and deletion requests: [Working privacy email — to be confirmed]. Support days/hours, holidays and languages: [Support hours and languages — to be confirmed].

The WhatsApp buttons are development demonstrations, not active complaint or order channels. No customer support ticket/complaint submission form is implemented. Do not treat this contact page as a submitted request. Any email/phone links become usable only after genuine contacts are configured.

Grievance Officer name/designation: [Grievance Officer name and designation — to be confirmed]. Email: [Working grievance email — to be confirmed]. Phone: [Working grievance phone — to be confirmed]. Postal address: [Grievance postal address — to be confirmed]. Backup/review responsibility and absence coverage: [Complaint tracking, appointment and escalation procedure — to be confirmed]. Prior customer-care contact is not an obligatory barrier to statutory remedies.

Contact the relevant channel or Grievance Officer. Complaints do not require account login. Provide only relevant information:

• Your name and a contact method for the response; an order ID if the issue concerns a purchase.

• The issue, dates, prior reference if any, and outcome sought.

• For payment concerns, the transaction reference. Redact unrelated details; never send a UPI PIN, password, bank OTP or card security code.

• For produce/delivery issues, helpful photos where available. An unboxing video is not an absolute condition of a claim.

• For privacy requests, the information/action concerned. Identity checks must be proportionate; unnecessary identity documents are not required.

Complaint reference / tracking: [The working request number, email-thread or tracking method — to be confirmed]. Complaint-record copy: [How we provide a copy of the recorded complaint and let you flag an inaccuracy — to be confirmed]. Secure evidence channel: [The actual channel for necessary payment or id information — to be confirmed].

The supplied drafts specify acknowledgement of applicable consumer complaints within 48 hours and redress within one month. These are not business-day deadlines or permission to delay a refund already due. The actual officer, channel monitoring, tracking and escalation procedure need completion: [Complaint tracking, appointment and escalation procedure — to be confirmed].

Privacy request process and applicable deadlines must be assessed separately: [Privacy request ownership and response procedure — to be confirmed]. Necessary clarification does not automatically restart a statutory deadline.

Privacy, Terms, Cookies, Refunds and Shipping documents are available through Policies & Customer Care without login. Account corrections and deactivation are available in Profile & Security; no self-service erasure is implemented. Privacy requests require the confirmed channel.

Government assistance is available at https://consumerhelpline.gov.in (opens a new tab) separate from farm support. A competent consumer commission, regulator, court or bank/UPI dispute route remains available without exhausting internal support. Directory changes must preserve pending requests: [Complaint tracking, appointment and escalation procedure — to be confirmed].