Cancellation, Refund and Return Policy

Legal seller: [Legal seller / owner name — to be confirmed]. Business address: [Complete business address — to be confirmed]. This policy covers fresh-produce orders through https://thekisanfarm.com (opens a new tab) Support: [Working support email — to be confirmed] / [Working support phone — to be confirmed]. Grievance details are in /legal/contact; related Terms, Shipping and Privacy documents are available in /legal.

Mandatory law and an express order-specific commitment prevail. Local cutoff times use Asia/Kolkata. This review draft does not invent a working refund procedure or reduce statutory consumer rights.

Cancellation stops fulfilment where agreed, a return is an agreed handling arrangement, and a refund is an actual repayment. None automatically completes the others. Initiating UPI or clicking “I have paid” does not prove receipt. Administrator approval sets Paid/Confirmed in the dashboard; final legal acceptance wording remains [Approved acceptance event, evidence and invoice process — to be confirmed].

Customer cancellation/change controls are not implemented in the storefront. Requests must use [Working support email — to be confirmed] / [Working support phone — to be confirmed] once confirmed, with order ID, registered contact and any relevant transaction reference. Approved pre-/post-preparation cutoff, charges and change rules: [Approved cancellation cutoff, charges and order changes — to be confirmed].

Administrators can cancel unpaid orders; paid orders require refund reconciliation before cancellation. A transfer pending review needs investigation, not repeat payment. An agreed change must state any quantity, price, address or date consequence.

Cancellation charges and seller-cancellation treatment: [Approved cancellation cutoff, charges and order changes — to be confirmed]. No fee may be invented from an order-status change. Any approved fee must be disclosed and comply with applicable law; it must not defeat a mandatory remedy for seller failure.

If goods are unavailable, an address is not serviceable, or another genuine issue prevents fulfilment, we will explain the reason and any available alternatives. Changes to accepted goods or delivery commitments require your agreement. If we do not supply an order for which we received money, we will return the amounts due, including applicable order charges, under section 9. We will not impose substitution or store credit instead of a refund legally due.

A valid remedy depends on the goods, agreed description/quantity, delivery commitment and circumstances. Unsafe, spoiled, damaged, wrong or materially misdescribed fruit, missing quantities, non-delivery and relevant delay must be investigated. Natural variation does not excuse an actual defect.

The administrator’s Delivered status is not conclusive proof of receipt. A signature, opened packaging or later discovery does not automatically defeat a legitimate claim. Do not consume goods reasonably suspected to be unsafe. Helpful photos may be supplied without an absolute unboxing-video requirement.

Fruit size, colour and taste can vary naturally, but this does not excuse unsafe, spoiled, materially misdescribed or short-supplied goods. Product-specific storage guidance: [Verified product storage and handling guidance — to be confirmed]. Approved change-of-mind return rule: [Approved change-of-mind / collection / replacement rules — to be confirmed]. Do not publish the proposed no-change-of-mind restriction as an approved business rule until confirmed.

Report an issue through [Working support email — to be confirmed] / [Working support phone — to be confirmed] with the order ID and description. Suggested visible-issue reporting target: [Approved visible-issue reporting target — to be confirmed]. This is not an automatic waiver of statutory rights; later or hidden defects should be assessed on their circumstances.

Helpful photos may be requested where available. An unboxing video is not an absolute condition. Redact unrelated banking or personal information. Do not consume produce reasonably suspected to be unsafe.

Reconciliation establishes money actually received; it is not permission for indefinite delay. Explain the reason and calculation of any refund due. Whole-order non-fulfilment caused by the seller includes the legally due order amounts and relevant charges. Partial remedies must account for the affected goods and applicable charges.

Approved customer-cancellation deductions and fee treatment: [Approved cancellation cutoff, charges and order changes — to be confirmed]. Partial refund/delivery-fee allocation: [Partial refund and delivery-fee allocation rules — to be confirmed]. Promotion/discount allocation, if offered: [Approved promotion rules, if offered — to be confirmed]. Confirmed duplicate or excess receipts are investigated and amounts due returned, not automatically converted to an additional order. Do not require store credit instead of a legally due money refund.

Do not independently courier perishable goods back to us. We will explain whether collection, inspection, return or safe disposal is appropriate. [Actual collection coverage, pickup target, return location if applicable and who arranges the transport — to be confirmed].

For verified problems attributable to our goods or fulfilment, we will arrange the reasonable necessary return/collection at our cost. [The operating arrangement — to be confirmed]. If we instruct disposal instead of return, we will record that instruction. An unnecessary or unsafe return should not be imposed merely to obstruct a valid claim.

Keep packaging or affected goods where safe and reasonably practical while we respond, following the handling instructions provided. [Clear rule for cases where safe preservation or return is impractical — to be confirmed]. We will not demand unsafe storage of spoiled fruit as an inflexible condition.

Where replacement is agreed, it depends on suitable stock and a delivery arrangement accepted by you. [Replacement target, coverage and any available exchange options — to be confirmed]. No material substitute, extra payment or fresh delivery fee will be imposed to correct our error. If replacement cannot be supplied or is not an appropriate lawful remedy, we will explain the refund or other remedy due.

No automatic refund API or customer refund-tracking dashboard is implemented. A cancellation, payment rejection or approval message is not proof of an actual repayment. Refunds need separate reconciliation and a recorded transfer through the approved business procedure.

Refund method, assessment/reconciliation target, initiation start point, bank credit estimate and escalation: [Refund method, initiation/credit timings and escalation — to be confirmed]. Replacement/collection targets: [Approved change-of-mind / collection / replacement rules — to be confirmed]. Never provide a UPI PIN, bank password, bank OTP, fee or outgoing-payment approval to receive a refund. A verified original source is preferred where feasible; any alternative must be secure and agreed with the entitled payer.

If your bank shows a debit but our order remains pending, contact [Working support email — to be confirmed] with the order ID and transaction reference. A screenshot helps investigation but is not conclusive proof of receipt. Failed transfers not received by us may require your bank or UPI provider’s reversal process; our support will explain what we can verify.

For a transfer to an unintended beneficiary, contact your bank / UPI provider promptly. Reversal is not guaranteed and we cannot refund funds we did not receive. If payment arrives after cancellation, or a refund transfer fails, we will investigate and return any amount due through the agreed method. Bank complaint and dispute rights remain available; we will avoid duplicate refunds while investigating, without imposing a blanket waiver.

For an incorrect address, access problem or unavailable recipient, we will investigate what happened before applying a charge or withholding a refund. [The failed-delivery contact procedure, reattempt rule and any lawful charge disclosed before purchase — to be confirmed]. Our delivery error is not treated as a customer cancellation.

If severe weather, government restrictions or comparable events affect an order, we will notify you and discuss lawful alternatives. Such an event does not automatically permit keeping money for goods we will not supply. Late-delivery exceptions and other consequences are applied only as permitted by law. [How rescheduling or cancellation choices are communicated — to be confirmed].

We will record your request, communicate the outcome and explain any refusal or deduction. Reference / tracking method: [The working request number, email thread or customer-account method — to be confirmed]. You may ask for review by [Escalation contact — to be confirmed] if a decision or promised refund remains unresolved.

Grievance Officer: [Name, designation, email, telephone and postal address — to be confirmed]. Consumer complaints will be acknowledged within 48 hours and redressed within one month. [The workflow and recordkeeping that support these deadlines — to be confirmed]. These are complaint obligations, not permission to delay an otherwise due refund for a month.

You may contact the National Consumer Helpline at consumerhelpline.gov.in or approach a competent consumer commission, regulator or court as applicable. Internal support is not a mandatory barrier to a statutory remedy. Accepting delivery, asking for a replacement or using this process does not by itself waive legal rights.

We use order, delivery, payment and proportionate evidence information to verify and resolve your request. Provide only the information necessary and use [Approved secure channel for any bank / refund details — to be confirmed]. Do not post banking details publicly. Retention, sharing and privacy requests are explained in the Privacy Policy at /legal/privacy.

The current policy is available at /legal/refunds with its effective date and version. The policy and order commitments accepted for your purchase govern that order unless you agree to a lawful change. Later updates do not retrospectively remove an accrued refund or other right.

Nothing in this policy excludes mandatory remedies under applicable law. Proposed reporting targets, fresh-produce change-of-mind restrictions and return arrangements must not be used to defeat a legitimate statutory claim. Where a term conflicts with mandatory law, that law prevails. Contact [Support email — to be confirmed] for a copy of the applicable order-policy version.