Shipping and Delivery Policy

This policy covers fresh-produce orders placed through https://thekisanfarm.com (opens a new tab) Legal seller: [Legal seller / owner name — to be confirmed]. Business address: [Complete business address — to be confirmed]. Delivery support: [Working support email — to be confirmed] / [Working support phone — to be confirmed]. Terms, Refund and Privacy documents are available in Policies & Customer Care. Mandatory consumer rights and express order-specific commitments are preserved.

Delivery is restricted to the configured Greater Bengaluru municipal boundary. Checkout checks the entered address and PIN code. PIN-code eligibility and approximate coordinates do not by themselves prove that every address can be delivered to. Uncertain-address review/support: [Uncertain-address support and coverage approval — to be confirmed].

No out-of-area, interstate or international ordering flow is implemented. The current address lookup/fallback needs provider-policy and accuracy review; see Privacy Policy. Do not treat an approximate lookup as an independent delivery guarantee.

Monday–Friday reservations arrive that Saturday or Sunday. Weekend reservations remain open and go into the following weekend’s batch. The cutoff is the start of Saturday, 00:00 Asia/Kolkata. The checkout session stores its assigned Saturday; the customer and administrator views show the Saturday–Sunday range.

The cutoff is based on checkout creation, not on a separately enforced bank-settlement deadline. Final payment-review/acceptance handling: [Approved acceptance event, evidence and invoice process — to be confirmed]. Preparation/dispatch timing, capacity, holidays and operating days: [Holiday/capacity exceptions and preparation timing — to be confirmed]. No selectable time slot, same-day, 24-hour express or guaranteed “by dusk” service is implemented. An accepted delivery change requires agreement.

The order-linked UPI flow shows Initiated, Awaiting verification and Paid/Rejected states. Administrator approval sets the order to Confirmed. Clicking “I have paid” is not proof of receipt. Checkout/payment links expire after 15 minutes; see the displayed expiry. Pending-review targets and support hours: [Payment review target and operating hours — to be confirmed].

A payment arriving late or after cancellation needs manual reconciliation. Do not pay repeatedly because review is pending. No automatic acceptance or dispatch email is sent by the current application.

Checkout calculates INR prices from the current product price, whole-kilogram quantity and configured delivery charge. Review the final total before payment. Quantities, limits and delivery-fee values are configurable; this policy does not freeze them to example prices. Tax treatment: [Verified tax display / GST status — to be confirmed].

Bulk-order, free-delivery, split-shipment and special-service arrangements, if offered: [Special delivery, bulk, split or free-delivery arrangements — to be confirmed]. No optional surcharge should be imposed without an agreed and lawful basis.

We prepare and pack the accepted products for the confirmed order. Packaging and handling arrangements: [Verified pack type, quantity / net-weight basis, protection during transport and relevant product handling instructions — to be confirmed].

Fresh produce can vary naturally, but this does not excuse unsafe goods, material misdescription, spoilage present at delivery or short quantities. No unverified promise about cold storage, refrigeration, waxing, chemicals or shelf life is made by this draft. [Only evidence-supported product and transport information — to be confirmed].

Split deliveries: [Whether offered. if so, explain agreement, schedule, charges and how missing parts are tracked; if not, state that orders are normally delivered together — to be confirmed]. We will not materially substitute the product or quantity without your agreement.

Delivery operator: [Delivery team / logistics provider — to be confirmed]. Customers can view order and payment statuses in Account → My Orders. Current order labels include New, Confirmed, Packed, Dispatched, Delivered and Cancelled, maintained by administrators. No live courier map, SMS/WhatsApp tracking or automatic order-status email is implemented.

Support hours and order-update channel: [Support hours and languages — to be confirmed] / [Working support email — to be confirmed]. Dispatch is not proof of receipt; retain the order ID for enquiries.

Provide accurate address lines, PIN code, landmark where useful, recipient number and necessary access instructions. Let us know about building restrictions or other delivery access issues before dispatch. Ensure someone authorised to receive the order is available during the agreed window.

Apartment / office handover: [Whether delivery is to the door, building entrance, reception or another agreed point, and any disclosed access limitations — to be confirmed]. We will not assume that a security desk or neighbour is authorised to receive the order without an agreed basis.

Unattended delivery: [Whether allowed; if not, state that it is not offered. if allowed, describe explicit authorisation, safe location and confirmation procedure — to be confirmed]. Goods will not simply be left unattended and treated as received without an agreed basis. Self-pickup / collection: [Whether offered; if so, insert location, hours, id / order check and missed-collection rule; if not, state that it is not offered — to be confirmed].

Approved receipt evidence and handover procedure: [Delivery handover and receipt evidence — to be confirmed]. The application stores administrator-updated delivery status but does not collect a customer delivery OTP or signature. A Delivered label alone does not establish receipt.

Ordinary handling/storage risk follows actual agreed receipt, without removing rights concerning earlier defects or seller failure. If an order is marked Delivered but has not arrived, raise the issue through confirmed support; do not send bank OTPs or payment credentials.

Request a change through [Working channel — to be confirmed], quoting the order ID. [The approved address / date change cutoff and supported changes — to be confirmed]. A new address must be serviceable. Any change to charges, goods or the agreed date will be explained before you agree; feasibility after dispatch may be limited.

Cancellation follows the Cancellation, Refund and Return Policy at /legal/refunds. [Or cross-reference the completed cancellation cutoff and any lawful fee rule — to be confirmed]. Cancelling or changing an order status does not itself refund a UPI payment; any repayment due is separately reconciled and tracked.

For recipient unavailability, blocked access or an incorrect address, assess the actual circumstances and responsibility before charging or withholding a refund. Contact attempts, waiting time, rerouting/reattempt options and charges: [Special delivery, bulk, split or free-delivery arrangements — to be confirmed].

Seller/driver error must not be treated as customer cancellation. Unsafe or wrong goods refused on arrival are assessed as product claims, not automatically as change of mind. Perishable-goods handling and impractical reattempt treatment: [Approved change-of-mind / collection / replacement rules — to be confirmed]. No blanket forfeiture applies merely because an attempt was recorded. Any approved reattempt fee must be disclosed and lawful.

If we expect to miss the agreed delivery commitment, we will notify you through [Working channel — to be confirmed], explain what happened and discuss the available remedy or revised arrangement. [Delay-escalation target and revised-date confirmation procedure — to be confirmed]. A revised date requiring agreement will not be imposed unilaterally.

Severe weather, natural disasters, government restrictions or comparable events can affect delivery. We will take reasonable steps to limit the effect. Such an event does not automatically permit keeping money for an order we will not supply; legal exceptions and remedies are assessed under applicable law.

Contact [Claims contact — to be confirmed] promptly about damaged, spoiled, unsafe, wrong, missing or short-supplied goods. Suggested reporting target: [The same reasonable target used in the refund policy — to be confirmed]. Later reports and defects not reasonably apparent on receipt will be assessed on their circumstances; this target is not an absolute waiver.

Provide the order ID and a description. Photos of the affected product or packaging may help where reasonably available; an unboxing video is not an absolute condition of a claim. Do not consume goods you reasonably suspect are unsafe, and contact us for return or disposal instructions rather than independently shipping perishables back.

Valid late-delivery, non-delivery and product claims are handled under the Cancellation, Refund and Return Policy. If the whole order is not supplied because of our failure, we will refund the amounts due, including order delivery charges and applicable taxes. Partial refunds, replacements and timings follow that completed policy; a replacement requires an agreed practical arrangement.

Address, recipient contact and relevant order details support serviceability and fulfilment. External geocoding currently can receive address lines, city and PIN code, including through Nominatim fallback. Delivery-provider access and any delivery evidence procedure: [Delivery team / logistics provider — to be confirmed] / [Delivery handover and receipt evidence — to be confirmed]. See Privacy Policy for retained order snapshots and privacy requests.

Delivery support: [Email, telephone and hours — to be confirmed]. Escalation / Grievance Officer: [Name, designation, contact details and postal address — to be confirmed]. Request tracking: [The working reference / email-thread / account method — to be confirmed]. Consumer complaints will be acknowledged within 48 hours and redressed within one month; this does not postpone an otherwise due refund.

You may approach the National Consumer Helpline at consumerhelpline.gov.in or competent consumer-redress forums as applicable. Internal support is not a mandatory barrier to a statutory remedy.

The current version appears at /legal/shipping. The terms and delivery commitment agreed for an accepted order govern that order unless you agree to a lawful change. Later updates do not retrospectively remove accrued rights. [Version recordkeeping and how customers can obtain their applicable policy — to be confirmed].